Leaders with Ambition – Richard Dickson:

When it comes to mastering the art of human resources, Richard Dickson speaks of how he invests above all in communication – and one facet in particular, in the lastest episode of Leaders With Ambition podcast.

Richard, HR Director at James Cowper Kreston, emphasises to Host Nicky Acuna Ocana, the importance of teaching teams how to listen – truly absorb – the needs and experiences of those around them.

It bridges gaps (especially intergenerationally) and promotes healthy workplace environments in which everyone feels they have a voice and valid lived experience.

You’ll also learn from Richard which tools have proved most critical as he has navigated a career full of change and challenge across multiple sectors – and helped others to do the same. He shares the ups and downs of managing through the pandemic (a focus on health and wellbeing proved key) as well as some of the personal highlights from a long, very robust career.

Effectively managing people, our guest says, comes down to staying human-centred and prioritising the common desires, differences and growth that we as individuals all share. Find out how mentorship from fellow leaders, a talent for leveraging processes and a passion for cultivating the best in others have formed the heart of an illustrious career.

“Having a culture of being friendly and treating everyone with respect goes a long way”, says Richard. “It’s great to be able to come into the office because that’s where a lot of learning and collaboration takes place, which is so essential.”

If you enjoyed the discussion, you can find out more about Leaders With Ambition and find previous episodes here.